Team Relations · Manager

Rider Athlete Relations Manager

The Rider Athlete Relations Manager serves as the primary point of contact for Team Hoyt Denver Rider Athletes and their families/caregivers. This person helps welcome new athletes to the team, guides families through the onboarding process and ensures every Rider Athlete and their family has a positive, supportive and well-organized experience with Team Hoyt Denver. Most importantly, this role builds relationships with our rider athletes and families, helping them feel connected, informed and truly part of the Team Hoyt Denver community.

Team Hoyt Denver's mission is to champion inclusion in running races and empower athletes of all abilities through the joy of racing, teamwork and the shared thrill of crossing the finish line.

POSITION Manager · Team Relations

What the role does.

Rider Athlete Manager Responsibilities

  • Respond to inquiries and connect with prospective Rider Athletes and families to introduce them to Team Hoyt Denver, explain how the team works and how the onboarding process works.
  • Ensure all their applications and forms are completed.
  • Help them navigate the portal if needed to signup for races, explaining how the process works including the race reimbursement process.
  • Gather t-shirts for everyone in the family and deliver them t-shirts either at their first race or ideally ahead of their first race, so they feel part of the team.T-shirt sizes are listed in the THD portal.
  • Once a quarter, reach out to Rider Athletes and families that haven’t participated or haven’t participated recently to maintain connection with the team. Encourage them to participate. Mark anyone as “inactive” in the portal who no longer wishes to be a part of Team Hoyt Denver.
  • Track rider miles completed for annual rider miles awards
  • Survey rider athletes and their families on an annual basis to understand how they feel about their experience to identify opportunities for improvement. Summarize and present conclusions to Team Hoyt Denver leadership team.
  • Attend a minimum of 4 THD races per year.
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